VMware Honored for Professional Services Innovation and Excellence by the Technology Services Industry Association
The Technology Services Industry Association (TSIA) announced the 2016 STAR Award winners at the Technology Services World Conference held in Las Vegas. VMware Professional Services was named the 2016 STAR Award winner for Innovation in Enabling Customer Outcomes.
“VMware is thrilled to be recognized for the progressive advancement of our Professional Services business,” said Bret Connor, Vice President of Professional Services at VMware. “This award reflects our commitment to enabling customers to realize differentiated business value and drive accelerated IT transformation through the adoption and deployment of VMware’s technology vision.”
VMware’s global Professional Services organization has long played an important role in enabling customer successes. Over the past five years, as VMware has evolved from a single product company to a multi-product solutions provider, the maturation, innovation and transformation of its professional services business has driven new and higher levels of business success and customer satisfaction.
Several innovative transformations stood out to the STAR Awards judges, including an innovative services catalog with offers aligned to specific customer and business outcomes. VMware’s business outcome-focused delivery methodology and enablement programs were also lauded, in addition to customer impact assessments which occur at meaningful milestones throughout a project lifecycle.
According to TSIA, “Many Professional Services organizations are doing some of these things, but very few are doing all of them. The business and customer impacts have been substantial…” The transformative approach to customer success has resulted in a tripling of VMware’s Professional Services NPS score and a 50% decrease in project escalations in the Americas.
The Dell Technologies family of companies were big winners at this year’s STAR Awards. In addition to VMware’s win for Innovation in Enabling Customer Outcomes, Dell was recognized for Best Practices in Service Offer Development, EMC was recognized Innovation in the Transformation of Support Services (Enterprise), and Virtustream, an EMC Company, was recognized for Innovation in a Managed XaaS Solution.
Now in its 26th year, the STAR Awards have become one of the highest honors in the technology services industry. The selection process is rigorous, consisting of a thorough evaluation followed by a vote by TSIA’s service discipline advisory board members.
To learn more about VMware Professional Services, visit http://www.vmware.com/professional-services.html.