The ROI of the Digital Workspace
When it comes to technology, users just want it to work so they can do what they need to from any location and on any device. At the same time, those managing lines of business are now responsible for delivering on the promise of digital transformation, prioritizing speed and revenue growth while enhancing the customer experience. And finally, IT must satisfy both groups, without compromising ease, availability, or security. That’s why businesses are excited to adopt digital workspace technology.
To learn how companies are handling the transition to the digital workspace, and the kind of gains they are realizing, VMware carried out its second annual survey of 1,236 global CIOs, business decision makers, and IT practitioners in July 2016. The findings are presented in the VMware State of the Digital Workspace Report.
The report reveals that while there is still a gap between the potential of digital workspaces and what has been achieved to date, that gap is narrowing. Organizations are making progress thanks to business mobility initiatives and increasingly effective digital workspace technologies that offer consumer-simple, enterprise-secure platforms to unify user, desktop, and mobile device management.
And the ROI on these initiatives and technologies is clear. Watch the video to hear from Brian Gammage, Chief Market Technologist, End-User Computing, on why businesses are transitioning to the digital workspace and the value they’re seeing in the investment. Then read on for highlights from the 2016 Digital Workspace Report on the ROI and benefits of the digital workspace.
What’s Keeping Executives Up at Night?
To reap the productivity and cost benefits that digital workspace technology offers, businesses need to deploy more mobile devices and provide access to apps and systems, sometimes from outside of the firewall. Both requirements increase expenditure and risk, and the survey reveals that security, complexity and cost of management, and the risk of data loss are top-level concerns for executives.
Despite these very real concerns, businesses continue to press on with mobility and digital workspace investments. The reason is clear: the benefits of transformation are substantial.
The survey shows that digital workspace leaders experience business, operational, and financial benefits while others fall behind. As businesses advance further on their digital transformation journeys, they see considerable gains.
Security and compliance incidents cost time and money to remedy, and 34 percent of companies that have executed initiatives have seen a reduction in the number of such incidents. At the same time, companies that have invested in mobility and digital workspace efforts also see improvements in their ability to quickly develop and deliver mobile applications.
There is a similar pattern for costs. Businesses that have invested in digital workspace technologies and successfully executed mobility initiatives see improvements in total management costs more frequently than those that haven’t executed (41 percent compared to 30 percent of companies).
There’s also a reduction in the cost of supporting users. More than one third (39 percent) of businesses that have completed mobility and digital initiatives see a reduction in costs. The percentage of companies seeing cost reductions falls to fewer than one quarter (23 percent) when the companies have not executed on any digital workspace initiatives.
The digital workspace provides companies with more control over information access and devices. About half (51 percent) of businesses recorded improvements in visibility and control over mobile users and devices after successfully executing mobility initiatives, compared with 36 percent among companies not executing.
When it comes to responding to opportunities, 48 percent of companies that have successfully implemented digital workspace or mobility initiatives see improvements in their ability to rapidly bring new revenue streams online. For other companies, that falls to 34 percent. This creates a real competitive advantage as more agile companies can quickly capitalize on opportunities in the market.
The secure digital workspace is enabling companies to measurably increase productivity, responsiveness, and control, reflecting well against the top goals reported by survey participants.
Across all industries, organizations reported an average 150 percent ROI for business mobility solutions. What’s more, benefits increased as businesses ramped up investments in the digital workspace. Those with 10 or more successfully executed initiatives showed consistently better results than those that executed fewer than 10.
Hear from Brian Gammage below on the ROI of the digital workspace, including VMware’s own ROI on its internal deployment of digital workspace solutions.
Positioning for the Future
The value of executing business mobility initiatives and investing in the digital workspace is clear: businesses that invest are achieving real cost savings and operational improvements.
As digital transformation journeys progress, companies can improve customer experiences and empower employees to become more nimble, more innovative, and more productive. Leaders that use the digital workspace to overcome security and complexity obstacles can realize measurable benefits today, and position their companies well for the future.